´I’ve been working at Eurocross since 2007. My remit is mobility services. This sees me working on cases that involve flat tyres, defective engines, collisions, you name it. In such cases, I am responsible for ensuring roadside assistance, or sending a recovery lorry if the car cannot continue its journey.
The people who call us don’t do so for trivial reasons. They’ve got a problem that needs solving. That’s what we take care of. That’s what makes it rewarding work. One thing I’ve noticed is that people like being able to vent. It’s a relief for them to explain what’s going on, and often it takes some of the stress out of the equation. That’s all part of the job. Not only do we organize the right assistance, we’re there for moral support as well. Professional skill with heart and soul, you might say.’